Pajamas
They asked for pajamas and they got pajamas. They are ugly and polyester-laiden, but it's what my girls wanted most for Christmas. So my wife (a.k.a. Santa) went out and bought a Snow White night gown and Cindarella PJs. And you know what, they were extatic that Santa brought them what they wanted.
What's that got to do with anything?
Well, if your client asks for green, you'd better show them green. It might be the right thing to do for that particular project, but at least look at it and show them green. Then show them what you believe is right. Isn't that what you are getting paid for?
People appreciate being heard, really heard. And best of all, people are generally more flexible once you've addressed their needs.
Happy 2006!
posted by Paul Diamond at 7:22 AM
8 Comments:
FINALLY, a new post! welcome back.
4:21 PM
I wanted socks and got the wrong kind in the wrong box without any kind of gift receipt. SO I got what I wanted sorta!
4:38 PM
Paul, it's a new month, time for a new post!
5:49 AM
I think Willie would like you to manage his expectations of a new post.
(and mine too)
9:00 PM
Hellloooooooooo?
5:00 AM
Ah the old days of Disney wear!
Great story and fab on the customer service sat survey. 2 responses 4 stars!
Smooch,
The Tart
PS.....come back!
8:14 AM
Now you are allowing porn comments on your blog!
what kind of blog are you running here?
delete that comment and post something would ya?
12:38 PM
you've been tagged. See today's post for details. willie started it!
8:42 PM
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